You likely have experienced the damaging effects of people gossiping about you. If you have not, you can consider yourself fortunate. Gossiping online is a popular way for people to spend their time, and will spread like a virus until the reputation of one person or business is seriously damaged.
Perhaps you have been the focus of gossip, and your reputation has been hurt. Maybe you have made some bad choices, allowing the gossipers to use them as ammunition against you. A customer may be sharing outright lies about you, trying to hurt your business over perceived poor service. You may feel like there is not a chance to counteract the horrible things that are being said and posted but, trust us, it will be possible for you to repair your reputation. Here are some ideas one where to start, just keep in mind that you will want to call It Takes a Geek sooner rather than later.
- Ignore the negative:
It is important to stop reading all of the bad things that are being posted about you on sites like Ripoff Report. The filings will only bring you down, and leave you feeling that reputation repair may be impossible.
- Figure out the public face for your company, while reputation repair commences: While you are waiting for It Takes a Geek to review your online predicament and explain the best course of action for reputation repair, it will pay to take stock of your customer care procedures. You need to determine if this is how you want people to see your company.
- Consult with a trusted associate about the public face of your company: Talk to a trusted associate about the things that need to be changed in your company, and listen to his or her advice about how you can shape reputation repair to impact positively future business dealings.
- If mistakes are the reason that you need reputation repair, BE HONEST with the world: If the source of gossip and bad reviews is rooted in reality, let your customers know what is true and what you intend to change. As reputation repair is underway, go above and beyond the call of duty to prove your intentions.
- Realistically determine if a specific type of client has forced the need for reputation repair: If a specific type of customer or client is resulting in the majority of Ripoff Report claims filed against you, determine if you need to reconfigure your approach toward sales. Determine if the sales staff is in need of additional training, or if the product is really even right for the market.
No matter what you do to work on reputation repair on your own, do not ever try to turn your company into something it is not. Be true to your vision, be honest and allow It Takes a Geek to start the reputation repair process. Call our team at 727.373.9953 to schedule a free consultation regarding your own needs for reputation repair.